From their Website:

Mission Statement

The mission of New River Light and Power Company is to provide electrical service in the most efficient and reliable manner to Appalachian State University, the Town of Boone and the surrounding community within the franchised areas assigned by the North Carolina Utilities Commission.

A secondary mission is to provide for the university’s needs through financial support. In fulfilling its missions, New River Light and Power serves as a positive link between Appalachian State University, the Town of Boone and the surrounding community in economic development and public relations.”

Mailing Address:
P.O. Box 1130
Boone, NC, 28607 USA

Phone: (828) 264-3671

FAX: (828) 262-6726

Customer Service:
146 Faculty St. Extension
Office Hours: 8:00 AM – 4:30 PM; excluding holidays

Online Contact Us Form – http://nrlp.appstate.edu/contact